Privacy policy


 

Last updated: June 9, 2026

Calmeo operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (the “Services”). Calmeo is powered by Shopify, which enables us to provide these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact Information: including your name, billing address, shipping address, phone number, and email address.
  • Financial Information: including credit card numbers, debit card numbers, bank account details, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account Information: including your username, password, security questions, preferences, and settings.
  • Transaction Information: including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
  • Communications with Us: including information you provide when contacting customer support or otherwise communicating with us.
  • Device Information: including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information: including information about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide personal information.
  • Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies.
  • From our service providers, including when they implement certain technologies or process information on our behalf.
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services, we may use your personal information for the following purposes:

Providing, Customizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences, sending account-related notifications, managing returns and exchanges, enabling reviews, and creating a personalized shopping experience, including product recommendations.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing communications via email, SMS, or mail, and displaying advertisements about products and services on our Services and third-party websites based on your activity.

Security and Fraud Prevention

We use your personal information to authenticate accounts, provide secure payment experiences, detect and prevent fraudulent or illegal activities, protect public safety, and secure our Services.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or access credentials with anyone.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, deliver services effectively, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with legal obligations, respond to lawful requests from authorities, participate in legal proceedings, enforce our policies and agreements, and investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • With Shopify, service providers, and third parties that provide services on our behalf (such as IT management, payment processing, analytics, customer service, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and personalized advertising.
  • When you direct us to share information or otherwise consent to disclosure.
  • With our affiliates and corporate group entities.
  • In connection with business transactions such as mergers, acquisitions, or bankruptcy proceedings.
  • To comply with legal obligations, enforce our policies, or protect the rights, property, and safety of our Services, users, and third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access and use of the Services. Information submitted through the Services may be shared with Shopify and third parties located in countries other than your own to provide and improve the Services.

To support and improve our business, we use enhanced Shopify features that may incorporate data from your interactions with our store, other merchants, and Shopify itself. In these situations, Shopify acts as a data controller for certain processing activities.

For more information about Shopify’s use of personal information and your rights, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites and online platforms. If you follow links to websites not controlled by us, we encourage you to review their privacy policies and terms.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites. Information shared on public or semi-public areas, including social media platforms, may be visible to others without restriction.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us to request deletion.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age as those terms are defined under applicable law.

Security and Retention of Information

No security measure is perfect or impenetrable, and we cannot guarantee absolute security.

We recommend that you do not send sensitive information through unsecured channels.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information:

  • Right of Access: Request access to personal information we hold about you.
  • Right to Deletion: Request deletion of personal information we hold about you.
  • Right to Correction: Request correction of inaccurate personal information.
  • Right to Data Portability: Request a copy of your personal information and transfer it to a third party where applicable.
  • Communication Preferences: Opt out of receiving promotional emails using the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may still send transactional or account-related messages.

You may exercise these rights through the Services or by contacting us using the details provided below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing requests.

You may also authorize an agent to exercise rights on your behalf where permitted by law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

Depending on your location, you may have the right to appeal our decision or file a complaint with the relevant data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

When transferring personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved safeguards unless the destination country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Any updates will be posted on this website, and the “Last Updated” date will be revised accordingly.

Contact

If you have questions about our privacy practices, this Privacy Policy, or wish to exercise your rights, please contact us by phone or email at: support@calmeo.store.